Outage in Gong
We currently experiencing issues with our Google integration
Resolved Minor
February 27, 2026 - Started about 2 months ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Gong experienced a service outage affecting all Gemini AI-powered features, including Smart Trackers, due to an upstream issue with Google Cloud Platform. All Gemini-based features were either unavailable or experiencing high failure rates during the incident. The issue was resolved after 1.9 hours when a fix was implemented to restore Google Cloud Platform connectivity, with Gong's team deploying fallback models where possible during the outage.
Investigating:
We are currently experiencing issues with our integration with Google. As a result, you might experience delays in some features.
Our teams are working quickly to investigate and address the issue.
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Latest Updates ( sorted recent to last )
MONITORING
about 2 months ago - at 02/27/2026 03:21PM
A fix was implemented to restore Google Cloud Platform (GCP).and our team is monitoring.
INVESTIGATING
about 2 months ago - at 02/27/2026 02:19PM
We are currently experiencing a significant service outage impacting all features powered by Gemini models. This is due to a confirmed upstream issue within Google Cloud Platform (GCP).
All Gemini-based features (including Smart Trackers) are currently unavailable or experiencing high failure rates.
Action: Our team has deployed fallback models for certain offline flows where possible. Google has confirmed the incident on their end and is working toward a resolution.
We will provide the next update in 30 minutes or as soon as new information becomes available.
INVESTIGATING
about 2 months ago - at 02/27/2026 02:17PM
Investigating:
We are currently experiencing issues with our integration with Google. As a result, you might experience delays in some features.
Our teams are working quickly to investigate and address the issue.
Latest Gong outages
Web app - Degraded performance - 1 day ago
Issues Accessing the Gong Platform - 3 days ago
Call Recording Issues for Multiple Providers - 20 days ago
We currently expericing issueus with our Google integration - about 1 month ago
Outage affecting Gong Application - about 1 month ago
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