Outage in Gong
Gong Application Sign-in Issues
Resolved Major
July 27, 2026 - Started 6 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Gong experienced a 1.4-hour major incident where a subset of users were unable to sign in to the application due to sign-in failures and authentication timeouts affecting Office 365 authentication across all environments. The engineering team identified the root cause and worked on a fix, though the incident remained in an identified/active remediation state throughout the recorded updates.
We are currently investigating an issue affecting access to the Gong application.
Impact: Users across all environments may experience sign-in failures or authentication timeouts.
Status: Our engineering team is actively investigating the root cause.
Next Update: We will provide another update as soon as possible.
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Latest Updates ( sorted recent to last )
IDENTIFIED
6 days ago - at 07/27/2026 09:18AM
We have identified the issue affecting the Gong app.
A subset of users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts.
We are currently working on a fix.
We will provide another update as soon as more information becomes available
INVESTIGATING
6 days ago - at 07/27/2026 08:54AM
We are currently investigating an issue affecting access to the Gong application.
Impact: Users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts.
Status: Our engineering team is actively investigating the root cause.
Next Update: We will provide another update as soon as possible.
INVESTIGATING
6 days ago - at 07/27/2026 08:46AM
We are currently investigating an issue affecting access to the Gong application.
Impact: Users across all environments may experience sign-in failures or authentication timeouts.
Status: Our engineering team is actively investigating the root cause.
Next Update: We will provide another update as soon as possible.
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