Outage in Gorgias
First Response Time and Resolution Time statistics are currently unreliable
Resolved Minor
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Outage Details
Components affected
Gorgias us-east4-65cd Gorgias Web App Gorgias us-east1-main Gorgias REST API Gorgias us-east1-2607 Gorgias Mobile AppsLatest Updates ( sorted recent to last )
This incident has been resolved.
We have implemented a fix. The issue seem to have been resolved, we will continue monitoring in case of any other unwanted behaviours.
We have identified the issue and are currently working on a fix to re-establish the correct formatting of the First Response Time and Resolution Time statistics to be human-readable durations
We are currently investigating a bug around the display of both the First Response Time and Resolution Time in the Performance Overview Page.
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