Outage in Gorgias
First Response Time and Resolution Time statistics are currently unreliable
Resolved MinorIncident Report
We are currently investigating a bug around the display of both the First Response Time and Resolution Time in the Performance Overview Page.
Components affected
Gorgias us-east4-65cd Gorgias Web App Gorgias us-east1-main Gorgias REST API Gorgias us-east1-2607 Gorgias Mobile AppsOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
Try IsDown risk-free
14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 01/19/2024 04:11PM
This incident has been resolved.
MONITORING
almost 2 years ago - at 01/19/2024 04:06PM
We have implemented a fix. The issue seem to have been resolved, we will continue monitoring in case of any other unwanted behaviours.
IDENTIFIED
almost 2 years ago - at 01/19/2024 03:41PM
We have identified the issue and are currently working on a fix to re-establish the correct formatting of the First Response Time and Resolution Time statistics to be human-readable durations
INVESTIGATING
almost 2 years ago - at 01/19/2024 03:19PM
We are currently investigating a bug around the display of both the First Response Time and Resolution Time in the Performance Overview Page.
Latest Gorgias outages
Some customers's billing information are not available - about 8 hours ago
Voice and SMS Services Disruption - about 8 hours ago
Help centers are not loading - 5 days ago
Delays in data processing - 20 days ago
The Status Page Aggregator Built for IT Teams
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4522 services available
Integrations with
