Outage in Gorgias
Delayed Search Results for Recent Tickets
Resolved MinorIncident Report
Summary AI Generated
Between 9:19 AM and 10:34 AM CEST, a Gorgias infrastructure issue on one cluster caused ticket search results to omit recently created or updated tickets. Core ticket functionality remained fully operational throughout. The issue was resolved after 57 minutes, with all pending search updates processed.
We identified an issue affecting ticket search. Since approximately 9:19 AM CEST, search results may not include the most recent tickets or reflect the latest updates to existing tickets. Tickets themselves are not affected — they are being received and processed normally, and all functionality outside of search continues to work as expected.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/29/2026 08:47AM
Ticket search is now up to date. Between 9:19 AM and 10:34 AM CEST, recently created or updated tickets may not have appeared in search results due to an infrastructure issue on one cluster. This has been fixed and all pending updates have processed. Tickets themselves were never affected.
IDENTIFIED
about 1 month ago - at 06/29/2026 07:53AM
We identified an issue affecting ticket search. Since approximately 9:19 AM CEST, search results may not include the most recent tickets or reflect the latest updates to existing tickets. Tickets themselves are not affected — they are being received and processed normally, and all functionality outside of search continues to work as expected.
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