Outage in Grasshopper

Grasshopper - Outbound SMS being flagged as Spam

Resolved Major
September 28, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are actively investigating reports that some Grasshopper customers may be experiencing issues where outgoing SMS messages are being marked as spam. Our engineers are working to identify the issue and will provide another update shortly.
Components affected
Grasshopper

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/28/2023 08:42PM

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING about 2 years ago - at 09/28/2023 08:23PM

Our underlying third-party peer provider has been advised by their vendor that they are observing expected network behavior and we are also seeing improvements.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED about 2 years ago - at 09/28/2023 07:46PM

Our underlying third-party peer provider has identified the issue as being caused by an industry-wide incident affecting multiple upstream providers.

We will provide another update as soon as they become available.

INVESTIGATING about 2 years ago - at 09/28/2023 07:29PM

We are actively investigating reports that some Grasshopper customers may be experiencing issues where outgoing SMS messages are being marked as spam.

Our engineers are working to identify the issue and will provide another update shortly.

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