Outage in Grasshopper
Grasshopper - Outbound SMS being flagged as Spam
Resolved MajorIncident Report
We are actively investigating reports that some Grasshopper customers may be experiencing issues where outgoing SMS messages are being marked as spam.
Our engineers are working to identify the issue and will provide another update shortly.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 09/28/2023 08:42PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
over 2 years ago - at 09/28/2023 08:23PM
Our underlying third-party peer provider has been advised by their vendor that they are observing expected network behavior and we are also seeing improvements.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
over 2 years ago - at 09/28/2023 07:46PM
Our underlying third-party peer provider has identified the issue as being caused by an industry-wide incident affecting multiple upstream providers.
We will provide another update as soon as they become available.
INVESTIGATING
over 2 years ago - at 09/28/2023 07:29PM
We are actively investigating reports that some Grasshopper customers may be experiencing issues where outgoing SMS messages are being marked as spam.
Our engineers are working to identify the issue and will provide another update shortly.
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