Outage in Grasshopper

Grasshopper - Call connectivity issues

Resolved Major
December 01, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are actively investigating reports that some Grasshopper customers may be experiencing call connectivity issues. Our engineers are working to identify the issue and will provide another update shortly.
Components affected
Grasshopper
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/01/2023 05:20PM

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal review of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

MONITORING almost 2 years ago - at 12/01/2023 04:42PM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

IDENTIFIED almost 2 years ago - at 12/01/2023 03:41PM

Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING almost 2 years ago - at 12/01/2023 03:32PM

We are actively investigating reports that some Grasshopper customers may be experiencing call connectivity issues.

Our engineers are working to identify the issue and will provide another update shortly.

Latest Grasshopper outages

GoTo Connect - missing call event notifications - 2 days ago
Contact Center – Call Queues and Contact Center – Issues logging into queues - 9 days ago
GoTo Connect - Issues with messaging and notifications - 10 days ago
GoTo Connect - Issues with Outbound Calls - about 1 month ago
Grasshopper - Issue with web portal and outgoing calls - about 1 month ago

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