Outage in Grasshopper

Grasshopper - Desktop App's calls intermittently not completing

Resolved Major
January 29, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are actively investigating reports that some Grasshopper customers may be unable to have their calls completed. Our engineers are working to identify the issue and will provide another update shortly.
Components affected
Grasshopper

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/29/2024 06:33PM

We have confirmed that the issue has been resolved and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING over 1 year ago - at 01/29/2024 05:10PM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

INVESTIGATING over 1 year ago - at 01/29/2024 04:55PM

We are actively investigating reports that some Grasshopper customers may be unable to have their calls completed.

Our engineers are working to identify the issue and will provide another update shortly.

Latest Grasshopper outages

GoTo Connect VoIP Phones Calls - Audio degradation - 2 days ago
GoTo Connect, GoTo Meeting, GoTo Webinar, GoTo Training , GoToMyPC, & GoTo Resolve - Issues in Accessing Application. - 4 days ago
GoTo Webinar and GoTo Assist Remote Support - Issues Accessing the Application - 16 days ago
GoTo Connect, GoTo Meeting, GoTo Webinar, GoTo Training and Openvoice, GoToAssist (Remote Support) - Issues in accessing the Application - 18 days ago
GoTo Connect - missing call event notifications - 28 days ago

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