Outage in Grasshopper
Grasshopper - WiFi Call failures
Resolved MajorIncident Report
Our engineers are currently investigating reports of few Grasshopper customers who might be experiencing issues with dialing WiFi calls on Desktop and Mobile App.
We will provide further updates shortly.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 03/19/2024 06:05PM
We have confirmed that the issue has been resolved and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
about 2 years ago - at 03/19/2024 04:56PM
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
about 2 years ago - at 03/19/2024 04:53PM
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
INVESTIGATING
about 2 years ago - at 03/19/2024 03:10PM
Our engineers continue their investigation about this issue with dialing on the Grasshopper Desktop and Mobile App.
As a work around, the customers can disable Wifi calling in the Grasshopper Mobile App and make calls on PSTN.
We will provide further updates shortly.
INVESTIGATING
about 2 years ago - at 03/19/2024 02:42PM
Our engineers are currently investigating reports of few Grasshopper customers who might be experiencing issues with dialing WiFi calls on Desktop and Mobile App.
We will provide further updates shortly.
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