Outage in Grasshopper

Grasshopper - WiFi Call failures

Resolved Major
March 19, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

Our engineers are currently investigating reports of few Grasshopper customers who might be experiencing issues with dialing WiFi calls on Desktop and Mobile App. We will provide further updates shortly.
Components affected
Grasshopper

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/19/2024 06:05PM

We have confirmed that the issue has been resolved and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING over 1 year ago - at 03/19/2024 04:56PM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED over 1 year ago - at 03/19/2024 04:53PM

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING over 1 year ago - at 03/19/2024 03:10PM

Our engineers continue their investigation about this issue with dialing on the Grasshopper Desktop and Mobile App.

As a work around, the customers can disable Wifi calling in the Grasshopper Mobile App and make calls on PSTN.

We will provide further updates shortly.

INVESTIGATING over 1 year ago - at 03/19/2024 02:42PM

Our engineers are currently investigating reports of few Grasshopper customers who might be experiencing issues with dialing WiFi calls on Desktop and Mobile App.

We will provide further updates shortly.

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