Outage in Grasshopper
Login to GoTo applications - 504 timeout - multiple products impacted
Resolved MajorIncident Report
Summary AI Generated
GoTo applications experienced a major authentication issue causing 504 timeouts that prevented users from logging into multiple services including GoTo Meeting, GoTo Admin, GoTo Connect, Contact Center, Analytics, and Resolve. The incident lasted 1.2 hours before engineers identified and corrected the underlying cause, restoring full functionality to all affected systems.
We are actively investigating reports that some GoTo Meeting and GoTo Admin customers may be experiencing timeouts when performing operations in GoTo Admin and GoTo Meeting components.
Our engineers are working to identify the issue and will provide another update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 04/20/2026 03:23PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
6 days ago - at 04/20/2026 03:16PM
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
6 days ago - at 04/20/2026 03:12PM
Our engineers are seeing signs of recovery for login to our applications. Our team is still engaged in ensuring prolonged stability of the applications.
We will provide another update shortly.
IDENTIFIED
6 days ago - at 04/20/2026 02:55PM
This issue affects authentication to the various GoTo applications, which also affects Resolve, Pro/Central, in addition to GoTo Admin, Connect and Meetings.
We will provide another update shortly.
IDENTIFIED
6 days ago - at 04/20/2026 02:34PM
Our engineers have identified the issue and are actively working to correct the underlying cause.
This issue appears to have impacted functionality with GoTo Admin, GoTo Connect, Contact Center, Analytics, Resolve, and other related services.
We will provide another update shortly.
INVESTIGATING
6 days ago - at 04/20/2026 02:14PM
We are actively investigating reports that some GoTo Meeting and GoTo Admin customers may be experiencing timeouts when performing operations in GoTo Admin and GoTo Meeting components.
Our engineers are working to identify the issue and will provide another update shortly.
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