Outage in Guidewire

NOTICE: InsuranceSuite Potential Build Issue

Resolved Minor
September 23, 2023 - Started about 2 years ago - Lasted 1 day
Official incident page

Incident Report

Guidewire has discovered an issue with InsuranceSuite builds created between Monday September 18th at 03:00 UTC and Saturday September 23rd 13:59 UTC which may introduce instability into your environment. If you have created a build between these times, we recommend you rebuild your application after Saturday September 23rd at 13:59 UTC. If you need any assistance or have any questions, please submit a Community case and Guidewire will assist you.
Components affected
Guidewire CANADA Guidewire EMEA Guidewire CANADA Guidewire APAC Guidewire CANADA Guidewire APAC Guidewire EMEA Guidewire USA Guidewire USA Guidewire EMEA Guidewire APAC Guidewire USA
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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/24/2023 09:30AM

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

MONITORING about 2 years ago - at 09/23/2023 05:10PM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 09/23/2023 05:05PM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 09/23/2023 04:41PM

The fix has been implemented, and we are currently actively monitoring the situation.
Please note: If you have created a build between Monday, September 18th at 03:00 UTC and Saturday, September 23rd 13:59 UTC, we recommend you rebuild your application after Saturday, September 23rd at 13:59 UTC. If you need assistance or have questions, please submit a Community case, and Guidewire will assist you.

IDENTIFIED about 2 years ago - at 09/23/2023 03:47PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 09/23/2023 12:03PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 09/22/2023 11:00PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 09/22/2023 10:59PM

Guidewire has discovered an issue with InsuranceSuite builds created between Monday September 18th at 03:00 UTC and Saturday September 23rd 13:59 UTC which may introduce instability into your environment. If you have created a build between these times, we recommend you rebuild your application after Saturday September 23rd at 13:59 UTC. If you need any assistance or have any questions, please submit a Community case and Guidewire will assist you.

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