Outage in Guidewire

NPE Backup and Restore Service Interruption Affecting Multiple Customers in APAC

Resolved Minor
December 07, 2023 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Guidewire Support has identified the cause of this incident impacting backup and restore service for customers in APAC, and are actively working to restore service. We have identified the potential root cause and currently working on the fix. We will keep you posted once the service has been restored.
Components affected
Guidewire APAC
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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/07/2023 07:51AM

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

IDENTIFIED almost 2 years ago - at 12/07/2023 07:19AM

Guidewire Support has identified the cause of this incident impacting backup and restore service for customers in APAC, and are actively working to restore service. We have identified the potential root cause and currently working on the fix. We will keep you posted once the service has been restored.

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