Outage in Guidewire

Multiple INow Customers Are Getting "406 Not Acceptable" on Batch Receipts

Resolved Major
January 12, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating this issue. Multiple InsuranceNow customers reporting are reporting"406 Not Acceptable" errors.
Components affected
Guidewire InsuranceNow (GWCP) Guidewire Payment Service (One Inc) Guidewire Payment Service (Authorize.net) Guidewire InsuranceNow Classic (non-GWCP)
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/12/2024 08:44PM

This incident has been resolved.

MONITORING over 1 year ago - at 01/12/2024 07:06PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 01/12/2024 06:41PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 01/12/2024 06:09PM

We are investigating this issue. Multiple InsuranceNow customers reporting are reporting"406 Not Acceptable" errors.

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