Outage in Guidewire

Issue With Data Masking

Resolved Major
February 16, 2024 - Started over 1 year ago - Lasted 3 days
Official incident page

Incident Report

Guidewire Global Support is investigating a potential issue with Data Masking. As a precaution, we have shut down this service. We are actively investigating the issue and will post updates as our investigation proceeds.
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/19/2024 05:57AM

Guidewire Global Support will continue to work on the fix for the Data Masking feature; in the meantime, the feature is turned off.

INVESTIGATING over 1 year ago - at 02/16/2024 12:52AM

Guidewire Global Support is investigating a potential issue with Data Masking. As a precaution, we have shut down this service. We are actively investigating the issue and will post updates as our investigation proceeds.

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