Outage in Guidewire

Data Platform - Explore Application Interruption Affecting Multiple Customers in All Regions

Resolved Major
February 27, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Guidewire Support has identified the cause of this incident impacting the Explore application, and are actively working to restore service. The Explore application is unavailable in production for customers. Customers may receive an error stating “Something went wrong with a component.” Guidewire has identified the origin of the issue and is working on performing restoration steps.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 02/28/2024 12:01AM

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

MONITORING about 1 year ago - at 02/27/2024 11:05PM

The fix has been implemented. Customer may have to clear their web browser cache or use incognito mode to regain access to Explore.

IDENTIFIED about 1 year ago - at 02/27/2024 10:58PM

Guidewire Support has identified the cause of this incident impacting the Explore application, and are actively working to restore service.

The Explore application is unavailable in production for customers. Customers may receive an error stating “Something went wrong with a component.” Guidewire has identified the origin of the issue and is working on performing restoration steps.

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