NPE Service Interruption Affecting Multiple Customers in Multiple Regions

The fix has been implemented, and we are currently actively monitoring the situation. Please note: If you have created a build for the following regions between:

- APAC March 20, 16:10 UTC
- AMER Mar 20, 2024, 07:00 UTC
- EMEA Mar 18, 2024, 22:00 UTC

We recommend you rebuild your application after Thursday, March 21 19:43 UTC. If you need assistance or have questions, please submit a Community case, and Guidewire will assist you.

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation. Please continue to avoid creating any new builds in NPEs until further notice. Thank you for your patience

Guidewire Support is actively working to restore service. Please continue to avoid creating any new builds in NPEs to reduce potential risks. We will provide regular updates on our progress

Guidewire Support is actively working to restore service. Please continue to avoid creating any new builds in NPEs to reduce potential risks. We will provide regular updates on our progress.

Guidewire Support has identified the cause of this incident affecting multiple customers and is actively working to restore service. Please avoid creating any new builds in NPEs to reduce potential risks. We will provide regular updates on our progress.

Guidewire has discovered an issue with may cause deployment errors in NPEs. Please refrain from performing any new builds in NPEs to mitigate any potential risk.

If you need any assistance or have any questions, please submit a Community case and Guidewire will assist you. We will post regular updates on our progress.