Outage in Guidewire

Digital Builds Failure Affecting Multiple Customers

Resolved Major
May 23, 2024 - Started 28 days ago - Lasted about 9 hours
Official incident page

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Outage Details

Guidewire Support is aware of an issue with the TeamCity digital builds failure in the non-production environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 05/23/2024 09:48PM

This incident has been resolved.

MONITORING 28 days ago - at 05/23/2024 04:04PM

Guidewire has identified the root cause of the Digital Application build failure. Guidewire has published KCS 000043618 with workaround instructions. Please open a Community case if you need assistance implementing the workaround.

https://community.guidewire.com/s/article/Digital-Builds-failing-with-Module-not-found-Error-Can-t-resolve-prop-types-exact-build-sloppy

IDENTIFIED 28 days ago - at 05/23/2024 03:11PM

Guidewire Support has identified the solution and will share the workaround steps shortly.

IDENTIFIED 28 days ago - at 05/23/2024 02:44PM

We continue the effort to restore service as quickly as possible. We will post regular updates on our progress.

IDENTIFIED 28 days ago - at 05/23/2024 02:12PM

Guidewire Support is actively working to restore service. We will post regular updates on our progress.

IDENTIFIED 28 days ago - at 05/23/2024 01:39PM

Guidewire Support has identified the cause of this incident, which is impacting TeamCity Digital Builds in all Regions, and is actively working to restore service. We will post regular updates on our progress.

INVESTIGATING 28 days ago - at 05/23/2024 01:15PM

Guidewire Support is aware of an issue with the TeamCity digital builds failure in the non-production environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

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