Outage in Guidewire

New Pods Will Not Come Online After a Deployment – Affects Production and NPE for All Regions

Resolved Minor
July 02, 2024 - Started over 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

We are investigating an issue where new pods are not coming up after deployments. Please pause deployments while this issue is being investigated.
Components affected
Guidewire APAC Guidewire EMEA Guidewire CANADA Guidewire EMEA Guidewire EMEA Guidewire CANADA Guidewire CANADA Guidewire USA Guidewire USA Guidewire USA Guidewire APAC Guidewire APAC
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/03/2024 04:24AM

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

MONITORING over 1 year ago - at 07/03/2024 02:21AM

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

IDENTIFIED over 1 year ago - at 07/03/2024 12:43AM

The service restoration effort is still in progress. Please continue to pause deployments until the issue is resolved.

IDENTIFIED over 1 year ago - at 07/02/2024 11:35PM

We are in the process of implementing the fix, please continue to pause deployments until the issue is resolved.

IDENTIFIED over 1 year ago - at 07/02/2024 10:54PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 07/02/2024 10:22PM

The issue has been identified and a fix is being implemented. Please continue to pause deployments until the issue is resolved.

INVESTIGATING over 1 year ago - at 07/02/2024 09:52PM

We are investigating an issue where new pods are not coming up after deployments. Please pause deployments while this issue is being investigated.

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