Outage in Guidewire

The Navigation Service (LHS) Is Down In GCC For AMER And CANADA Customer's Prod

Resolved Minor
July 07, 2024 - Started 3 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Guidewire Support is aware of an issue with the Navigation service (LHS) being down in GCC that may impact AMER and CAN customers in the Production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Components affected
Guidewire CANADA Guidewire USA
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/08/2024 01:00AM

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

IDENTIFIED 3 months ago - at 07/08/2024 12:12AM

Guidewire Support is actively working to restore service. We will post regular updates on our progress.

IDENTIFIED 3 months ago - at 07/07/2024 11:41PM

Guidewire Support is actively working to restore service. We will post regular updates on our progress.

IDENTIFIED 3 months ago - at 07/07/2024 11:04PM

Guidewire Support has identified the cause of this incident impacting Navigation service (LHS) being down in GCC impacting AMER and CAN customers in the Production environment, and we are actively working to restore service. We will post regular updates on our progress.

INVESTIGATING 3 months ago - at 07/07/2024 09:33PM

We are still investigating the issue. We thank you for your patience. Our next update will be when new information becomes available.

INVESTIGATING 3 months ago - at 07/07/2024 08:52PM

We are continuing to investigate the issue at Navigation service (LHS) being down in GCC that may impact AMER and CAN customers in the Production environment. We thank you for your patience. Our next update will be when new information becomes available.

INVESTIGATING 3 months ago - at 07/07/2024 08:01PM

Guidewire Support is aware of an issue with the Navigation service (LHS) being down in GCC that may impact AMER and CAN customers in the Production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

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