Some Early Access Tenants In AMER Using The User Account and Authentication (UAA) May Not Be Able To Access Guidewire Cloud In The Non-Prod Environment

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

The issue has been identified, and a fix is being implemented. We will provide regular updates as we make progress. Thank you for your patience.

We continue investigating a potential issue with some Early access customers using the User Account and Authentication (UAA) Identity Provider (IdP) who cannot access Guidewire Cloud in the AMER region. We thank you for your patience. Our next update will be when new information becomes available.

Guidewire Support is aware of an issue with some AMER tenants being unable to access UAA GCC/GCH in the non-prod environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.