Outage in Guidewire

DataDog APM Traces Interruption Affecting Multiple Customers in USA and CANADA

Resolved Minor
July 08, 2024 - Started over 1 year ago - Lasted about 6 hours
Official incident page

Incident Report

Guidewire Support is aware of an issue with DataDog trace logs in the production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Components affected
Guidewire EMEA Guidewire CANADA Guidewire USA Guidewire APAC
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/08/2024 09:39PM

This incident has been resolved.

MONITORING over 1 year ago - at 07/08/2024 05:25PM

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

IDENTIFIED over 1 year ago - at 07/08/2024 04:54PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 07/08/2024 04:24PM

Guidewire Support is actively working to restore service. We will post regular updates on our progress.

IDENTIFIED over 1 year ago - at 07/08/2024 03:55PM

Guidewire Support has identified the cause of this incident impacting DataDog APM Traces in All Regions and is actively working to restore service. We will post regular updates on our progress.

INVESTIGATING over 1 year ago - at 07/08/2024 03:28PM

Guidewire Support is aware of an issue with DataDog trace logs in the production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

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