Outage in Guidewire

Some Crowdstrike-Installed Customers Are Experiencing a Service Interruption In All Environments.

Resolved Major
July 19, 2024 - Started 5 months ago - Lasted about 13 hours
Official incident page

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Outage Details

Guidewire has been made aware of a third-party issue with Crowdstrike that is leading to system rebooting and potential unavailability. We are fully aware of the situation and are taking immediate action to remediate. As we remediate and restore services, customers will experience intermittent downtime.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/19/2024 08:53PM

All services are back online.

MONITORING 5 months ago - at 07/19/2024 05:17PM

We are continuing to monitor for any further issues.

MONITORING 5 months ago - at 07/19/2024 04:34PM

We are continuing to monitor for any further issues.

MONITORING 5 months ago - at 07/19/2024 12:12PM

The fix has been partially implemented, and services are gradually coming back up. We are actively working and monitoring the issue and will pause further updates until we have significant news to share or once the services are fully restored.

IDENTIFIED 5 months ago - at 07/19/2024 11:14AM

We continue to investigate a potential issue caused by the CrowdStrike agent that may impact our users in the non-production environments. We thank you for your patience. Our next update will be when new information becomes available.

IDENTIFIED 5 months ago - at 07/19/2024 10:16AM

The Cloudstrike issue appears to be limited to Guidewire Classic, DHIC workstations, Predict, and InsuranceNow IVANS users. Customers may experience continued outages. We continue to investigate remediation steps and will provide further updates as new information becomes available.

IDENTIFIED 5 months ago - at 07/19/2024 10:02AM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 07/19/2024 09:21AM

We are investigating a potential issue with Crowdstrike that may be causing an outage for some of our customers. We appreciate your patience. Our next update will be provided as soon as new information becomes available.

INVESTIGATING 5 months ago - at 07/19/2024 08:24AM

Guidewire has been made aware of a third-party issue with Crowdstrike that is leading to system rebooting and potential unavailability. We are fully aware of the situation and are taking immediate action to remediate. As we remediate and restore services, customers will experience intermittent downtime.

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