Outage in Guidewire

LHS DataDog Production Logs Service Interruption Affecting Some of The Customers in EMEA

Resolved Minor
July 22, 2024 - Started 5 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Guidewire Support is aware of an issue with LHS DataDog logs not flowing to some of the EMEA tenants in the production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Components affected
Guidewire EMEA
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/22/2024 03:10PM

The affected service has been restored successfully. Please open a Community case if you are still experiencing any service interruption.

IDENTIFIED 5 months ago - at 07/22/2024 02:23PM

We are continuing to work on fixing this issue.

IDENTIFIED 5 months ago - at 07/22/2024 01:48PM

We are continuing to work on fixing this issue.

IDENTIFIED 5 months ago - at 07/22/2024 01:14PM

Guidewire Support has identified the cause of the incident affecting the forwarding of LHS DataDog logs for some EMEA customers in the production environment. We are currently working to restore the service. We do not have an estimate for when the service will be restored. We will provide regular updates on our progress.

IDENTIFIED 5 months ago - at 07/22/2024 12:33PM

We continue to resolve an issue with LHS DataDog logs flow that may affect some EMEA customers. We thank you for your patience. Our next update will be when new information becomes available.

IDENTIFIED 5 months ago - at 07/22/2024 12:01PM

Guidewire Support is aware of an issue with LHS DataDog logs not flowing to some of the EMEA tenants in the production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

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