Outage in Guidewire

InsuranceNow V3 Consumer Service Portal Interruption Affecting Multiple Customers

Resolved Major
August 01, 2024 - Started about 2 months ago - Lasted about 8 hours
Official incident page

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Outage Details

Guidewire Support is aware of an issue with the InsuranceNow V3 Consumer Service Portal in the production and non-production environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Components affected
Guidewire InsuranceNow Classic (non-GWCP) Guidewire InsuranceNow (GWCP)
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/01/2024 11:00PM

This incident has been resolved.

MONITORING about 2 months ago - at 08/01/2024 07:08PM

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

IDENTIFIED about 2 months ago - at 08/01/2024 06:46PM

We are actively working to restore the service fully.

IDENTIFIED about 2 months ago - at 08/01/2024 06:07PM

Guidewire Support has identified the cause of this incident impacting the InsuranceNow V3 Consumer Service Portal and performed a partial restoration; we are actively working to fully restore the service.

INVESTIGATING about 2 months ago - at 08/01/2024 05:36PM

We are continuing to investigate the issue within the InsuranceNow V3 Consumer Service Portal. We thank you for your patience.

INVESTIGATING about 2 months ago - at 08/01/2024 04:59PM

We are continuing to investigate the issue within the InsuranceNow V3 Consumer Service Portal.

INVESTIGATING about 2 months ago - at 08/01/2024 04:29PM

We are continuing to investigate the issue within the InsuranceNow V3 Consumer Service Portal. We thank you for your patience.

INVESTIGATING about 2 months ago - at 08/01/2024 03:57PM

We are continuing to investigate the issue within the InsuranceNow V3 Consumer Service Portal. We thank you for your patience. Our next update will be when new information becomes available.

INVESTIGATING about 2 months ago - at 08/01/2024 03:31PM

Guidewire Support is aware of an issue with the InsuranceNow V3 Consumer Service Portal in the production and non-production environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

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