Outage in Guidewire

InsuranceNow V3 Consumer Service Portal Interruption Affecting Multiple Customers

Resolved Major
August 01, 2024 - Started 5 months ago - Lasted about 8 hours
Official incident page

Need to monitor Guidewire outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Guidewire, and never miss an outage again.
Start Free Trial

Outage Details

Guidewire Support is aware of an issue with the InsuranceNow V3 Consumer Service Portal in the production and non-production environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Components affected
Guidewire InsuranceNow Classic (non-GWCP) Guidewire InsuranceNow (GWCP)
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/01/2024 11:00PM

This incident has been resolved.

MONITORING 5 months ago - at 08/01/2024 07:08PM

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

IDENTIFIED 5 months ago - at 08/01/2024 06:46PM

We are actively working to restore the service fully.

IDENTIFIED 5 months ago - at 08/01/2024 06:07PM

Guidewire Support has identified the cause of this incident impacting the InsuranceNow V3 Consumer Service Portal and performed a partial restoration; we are actively working to fully restore the service.

INVESTIGATING 5 months ago - at 08/01/2024 05:36PM

We are continuing to investigate the issue within the InsuranceNow V3 Consumer Service Portal. We thank you for your patience.

INVESTIGATING 5 months ago - at 08/01/2024 04:59PM

We are continuing to investigate the issue within the InsuranceNow V3 Consumer Service Portal.

INVESTIGATING 5 months ago - at 08/01/2024 04:29PM

We are continuing to investigate the issue within the InsuranceNow V3 Consumer Service Portal. We thank you for your patience.

INVESTIGATING 5 months ago - at 08/01/2024 03:57PM

We are continuing to investigate the issue within the InsuranceNow V3 Consumer Service Portal. We thank you for your patience. Our next update will be when new information becomes available.

INVESTIGATING 5 months ago - at 08/01/2024 03:31PM

Guidewire Support is aware of an issue with the InsuranceNow V3 Consumer Service Portal in the production and non-production environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Latest Guidewire outages

GUIDEWIRE CLOUD CONSOLE (GCC) deployment Service Interruption Affecting Multiple Customers in AMER - 24 days ago
InsuranceSuite Service Integrations Interruption Affecting Multiple Customers in AMER - about 2 months ago
InsuranceSuite Service Interruption Affecting Multiple Customers in AMER Region - 2 months ago
GWCP Deployment Service Interruption Affecting Multiple Customers in Prod and NPE for All Regions - 3 months ago
TeamCity Build Service Interruption in Non-Production Environments Affecting Multiple Customers in All Regions - 3 months ago

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE