Outage in Guidewire
DataDog Logs Service Interruption Affecting Multiple Customers in All Regions
Resolved Minor
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Outage Details
Components affected
Guidewire CANADA Guidewire CANADA Guidewire USA Guidewire USA Guidewire EMEA Guidewire EMEA Guidewire APAC Guidewire APACLatest Updates ( sorted recent to last )
The affected service has been restored successfully. Please open a Community case if you are still experiencing any service interruption.
The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.
We have identified the source of the issue causing the Datadog logs to be invisible in all environments. We have rolled back the change and will provide regular updates as we work on restoring the service.
Guidewire support has identified an issue with the DataDog logs service, causing an interruption for Guidewire Cloud customers in all regions and environments. This may result in customers being unable to view Datadog logs. Our team is investigating the situation and will provide regular updates as the status changes.
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