Outage in Guidewire

DataDog Logs Service Interruption Affecting Multiple Customers in All Regions

Resolved Minor
August 14, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Guidewire support has identified an issue with the DataDog logs service, causing an interruption for Guidewire Cloud customers in all regions and environments. This may result in customers being unable to view Datadog logs. Our team is investigating the situation and will provide regular updates as the status changes.
Components affected
Guidewire CANADA Guidewire CANADA Guidewire USA Guidewire USA Guidewire EMEA Guidewire EMEA Guidewire APAC Guidewire APAC
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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/14/2024 02:47PM

The affected service has been restored successfully. Please open a Community case if you are still experiencing any service interruption.

MONITORING about 1 year ago - at 08/14/2024 02:20PM

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

IDENTIFIED about 1 year ago - at 08/14/2024 01:31PM

We have identified the source of the issue causing the Datadog logs to be invisible in all environments. We have rolled back the change and will provide regular updates as we work on restoring the service.

IDENTIFIED about 1 year ago - at 08/14/2024 01:09PM

Guidewire support has identified an issue with the DataDog logs service, causing an interruption for Guidewire Cloud customers in all regions and environments. This may result in customers being unable to view Datadog logs. Our team is investigating the situation and will provide regular updates as the status changes.

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