Outage in Guidewire

Integration Gateway Customers Are Unable To Deploy Their Apps in Both Production and Non-Production Environments.

Resolved Minor
September 12, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Guidewire Support is aware of an issue with the Integration Gateway causing deployment failures in both production and non-production environments. All necessary resources are actively working to resolve the issue as quickly as possible. We will provide regular updates on our progress.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/12/2024 04:43PM

The Integration Gateway service has been restored successfully for all regions. Please open a Community case if you are still experiencing any service interruption.

MONITORING 3 months ago - at 09/12/2024 04:01PM

The rollback is complete for US-based and EMEA customers, and they may resume deploying Integration Gateway applications. The rollback is in progress for Canada-based and APAC customers. We will post regular updates on our progress.

IDENTIFIED 3 months ago - at 09/12/2024 03:33PM

Guidewire Support has identified the cause of this incident impacting Integration Gateway application deployments. At this time, we are performing a rollback to restore service. We will post regular updates on our progress.

INVESTIGATING 3 months ago - at 09/12/2024 03:02PM

Guidewire Support is aware of an issue with the Integration Gateway causing deployment failures in both production and non-production environments. All necessary resources are actively working to resolve the issue as quickly as possible. We will provide regular updates on our progress.

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