Outage in Guidewire

GWCP Deployment Service Interruption Affecting Multiple Customers in Prod and NPE for All Regions

Resolved Minor
October 03, 2024 - Started 3 months ago - Lasted 6 days
Official incident page

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Outage Details

Guidewire Support has identified the cause of this incident impacting customer's deployment in Prod and NPEs, and are actively working to restore service. We have a workaround in place but if you encounter any issues, please contact Guidewire by raising a community ticket . We keep you posted once the issue has been fully resolved.
Components affected
Guidewire APAC Guidewire CANADA Guidewire EMEA Guidewire USA Guidewire APAC Guidewire EMEA Guidewire USA Guidewire CANADA
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/08/2024 05:41PM

This incident has been resolved.

MONITORING 3 months ago - at 10/03/2024 08:31PM

A knowledgebase article has been created on how to deal with this should any more deployments fail or hang. Please see Article Number 000044233 (https://community.guidewire.com/s/article/Deployment-failure-due-to) for more information.

MONITORING 3 months ago - at 10/03/2024 04:06PM

We are continuing to monitor this situation. This only impacts applications with APM enabled.

MONITORING 3 months ago - at 10/03/2024 03:17AM

The fix has been successfully implemented, but customers may still require new builds to be generated and deployed for the changes to take effect. We are actively monitoring the situation.

IDENTIFIED 3 months ago - at 10/03/2024 12:34AM

Guidewire Support has identified the cause of this incident impacting customer's deployment in Prod and NPEs, and are actively working to restore service. We have a workaround in place but if you encounter any issues, please contact Guidewire by raising a community ticket . We keep you posted once the issue has been fully resolved.

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