Outage in Guidewire

InsuranceSuite Service Integrations Interruption Affecting Multiple Customers in AMER

Resolved Minor
November 06, 2024 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

Guidewire Support is aware of an issue with InsuranceSuite secret rotation, which is causing integration errors with Integration Gateway. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Components affected
Guidewire USA Guidewire USA
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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/06/2024 08:03PM

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

IDENTIFIED 11 months ago - at 11/06/2024 07:47PM

Guidewire Support has identified the cause of this incident, which is impacting integration errors with Integration Gateway, and is actively working to restore service.

INVESTIGATING 11 months ago - at 11/06/2024 07:22PM

We continue investigating the issue with InsuranceSuite secret rotation, which is causing integration errors with Integration Gateway. Thank you for your patience. We will update you when new information becomes available.

INVESTIGATING 11 months ago - at 11/06/2024 06:53PM

Guidewire Support is aware of an issue with InsuranceSuite secret rotation, which is causing integration errors with Integration Gateway. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

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