Outage in Guidewire

GUIDEWIRE CLOUD CONSOLE (GCC AMER) - Dockerized builds are unavailable for deployments in the NPE environments

Resolved Major
February 06, 2025 - Started 8 months ago - Lasted about 1 hour
Official incident page

Incident Report

Guidewire Support is aware of an issue with GCC that dockerized builds are unavailable for deployments in the NPE environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Components affected
Guidewire USA
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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 02/06/2025 03:50PM

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

MONITORING 8 months ago - at 02/06/2025 03:38PM

The fix has been implemented. Builds are available after applied the fix. we are currently actively monitoring the situation.

IDENTIFIED 8 months ago - at 02/06/2025 03:36PM

Guidewire Support has identified the cause of this incident unavailability of dockerized builds in the NPE environments, and are actively working to restore service. We will post regular updates on our progress.

INVESTIGATING 8 months ago - at 02/06/2025 03:14PM

Guidewire Support is aware of an issue with GCC that dockerized builds are unavailable for deployments in the NPE environments.
All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

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