Outage in Guidewire

TeamCity Build Service Interruption in Non-Production Environments affecting some customers in AMER Region

Resolved Major
February 19, 2025 - Started 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Guidewire Support is aware of an issue with TeamCity builds not starting due to the unavailability of agents for some customers in the AMER region. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Components affected
Guidewire USA Guidewire CANADA
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/19/2025 05:22PM

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

MONITORING 2 months ago - at 02/19/2025 04:23PM

The fix has been implemented. Builds are running successfully. we are currently actively monitoring the situation.

IDENTIFIED 2 months ago - at 02/19/2025 04:15PM

The restoration path has been identified for the affected customers and are actively working to restore service. We will post regular updates on our progress.

IDENTIFIED 2 months ago - at 02/19/2025 03:29PM

Guidewire Support has identified the cause of this incident, which is impacting TeamCity Builds not starting due to the unavailability of agents in Non-Production Environments and are actively working to restore service. We will post regular updates on our progress.

INVESTIGATING 2 months ago - at 02/19/2025 03:08PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 02/19/2025 03:06PM

Guidewire Support is aware of an issue with TeamCity builds not starting due to the unavailability of agents for some customers in the AMER region. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

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