Outage in Guidewire

Integration Gateway - Service Interruption Affecting Multiple Customers in AMER - Only new deployments are affected

Resolved Major
February 27, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Guidewire Support is aware of an issue with Integration Gateway that is causing new deployments in the NPE / Preprod / Prod environment in the AMER region to fail. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Components affected
Guidewire NORTH AMERICA
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 02/27/2025 06:29AM

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

INVESTIGATING 4 months ago - at 02/27/2025 06:05AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 02/27/2025 05:35AM

Guidewire Support is aware of an issue with Integration Gateway that is causing new deployments in the NPE / Preprod / Prod environment in the AMER region to fail. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

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