Outage in Guidewire

Insurance Suite Deployments - Service Interruption Affecting Multiple Customers in AMER Region

Resolved Major
April 28, 2025 - Started 4 days ago - Lasted about 11 hours
Official incident page

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Outage Details

Guidewire Support is actively addressing the issue with Insurance Suite Deployments in Non-Production Environments, which are either taking excessively longer or failing. The necessary resources are engaged to restore the service as quickly as possible. Regular updates on the progress will be provided. Please open a Community case if you are still experiencing any service interruption.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 04/28/2025 09:47PM

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

MONITORING 4 days ago - at 04/28/2025 12:43PM

The fix has been applied and issue is resolved. Please retry the deployment and open a community case if you are still experiencing any deployment failures.

IDENTIFIED 4 days ago - at 04/28/2025 12:43PM

The fix has been applied and issue is resolved. Please retry the deployment and open a community case if you are still experiencing any deployment failures.

IDENTIFIED 4 days ago - at 04/28/2025 12:35PM

Fix is being applied on the Impacted services. Please open a community case if you are still experiencing any service interruption.

IDENTIFIED 4 days ago - at 04/28/2025 11:56AM

The issue has been identified and a fix is being implemented. Please open a Community case if you are still experiencing any service interruption.

INVESTIGATING 4 days ago - at 04/28/2025 11:22AM

We are continuing to investigate a potential issue within Non Production InsuranceSuite Deployments for our users in AMER region. Regular updates on the progress will be provided. Please open a Community case if you are still experiencing any service interruption.

INVESTIGATING 4 days ago - at 04/28/2025 10:47AM

Guidewire Support is actively addressing the issue with Insurance Suite Deployments in Non-Production Environments, which are either taking excessively longer or failing. The necessary resources are engaged to restore the service as quickly as possible. Regular updates on the progress will be provided. Please open a Community case if you are still experiencing any service interruption.

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