Outage in Guidewire

Insurance Suite Deployments - Service Interruption Affecting Multiple Customers in AMER Region

Resolved Major
April 30, 2025 - Started 2 days ago - Lasted about 16 hours
Official incident page

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Outage Details

Guidewire Support is actively addressing an issue with Insurance Suite Deployments in Non-Production Environments, which are either taking excessively longer or failing. The necessary resources are engaged to restore the service as quickly as possible. Regular updates on the progress will be provided.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 05/01/2025 12:38AM

The affected services have been restored successfully. Please open a Community case if you are still experiencing any deployment failures.

MONITORING 2 days ago - at 04/30/2025 01:40PM

The fix has been applied and issue is resolved. Please retry the deployment and open a community case if you are still experiencing any deployment failures.

IDENTIFIED 2 days ago - at 04/30/2025 12:50PM

The Guidewire team is currently focused on restoring the service and will provide ongoing updates regarding our progress.

IDENTIFIED 2 days ago - at 04/30/2025 11:29AM

The Guidewire team is actively working to restore the service and will provide regular updates on our progress.

IDENTIFIED 2 days ago - at 04/30/2025 10:52AM

Guidewire team is actively working on restoring the service. We will post regular updates on our progress.

INVESTIGATING 2 days ago - at 04/30/2025 10:12AM

Guidewire has identified the cause of the issue in the NPE environments, and are actively working to restore service. We will post regular updates on our progress.

INVESTIGATING 2 days ago - at 04/30/2025 09:28AM

We are continuing to investigate a potential issue within Non Production InsuranceSuite Deployments for our users in AMER region. Regular updates on the progress will be provided.

INVESTIGATING 2 days ago - at 04/30/2025 08:46AM

Guidewire Support is actively addressing an issue with Insurance Suite Deployments in Non-Production Environments, which are either taking excessively longer or failing. The necessary resources are engaged to restore the service as quickly as possible. Regular updates on the progress will be provided.

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