Outage in Guidewire

SmartComm Third Party Service Interruption Affecting Multiple Customers in AMER

Resolved Minor

November 18, 2025 - Started 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

Smart Communications is currently experiencing an issue affecting SmartComm services. Guidewire is monitoring the situation and will share updates as they become available.

Components affected

Guidewire USA Guidewire CANADA

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 11/18/2025 11:10PM

The Smart Communications Operations Team has confirmed that the fix implemented has resolved the SmartCOMM issue. Please open a Community case if you are still experiencing any service interruption.

MONITORING 2 months ago - at 11/18/2025 08:35PM

The Smart Communications Operations Team have implemented a fix for the issue affecting SmartComm services and are monitoring the result. Guidewire is monitoring the situation and will share updates as they become available.

MONITORING 2 months ago - at 11/18/2025 07:02PM

Guidewire is aware that Smart Communications is currently experiencing an issue affecting SmartComm services. Additional details are available in the SmartComm community: https://community.smartcommunications.com/s/group/0F9R600000004Rp/na10sb-and-na11-outage-and-disruption

INVESTIGATING 2 months ago - at 11/18/2025 06:55PM

Smart Communications is currently experiencing an issue affecting SmartComm services. Guidewire is monitoring the situation and will share updates as they become available.

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