Outage in Heap

Chart emails are not being sent

Resolved Minor
June 09, 2023 - Started over 1 year ago - Lasted 4 minutes
Official incident page

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Outage Details

Chart emails that would normally be sent between June 8 at 1pm PT and now are not being sent by Heap. We are investigating the issue and a fix is being worked on.
Components affected
Heap Notifications and Alerts
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/09/2023 04:22AM

Chart emails are now being sent. Users who were expecting a chart email between June 8 at 1pm PT and June 8 at 8pm PT will need to log into Heap to view the chart manually. We apologize for the inconvenience.

IDENTIFIED over 1 year ago - at 06/09/2023 04:21AM

Chart emails that would normally be sent between June 8 at 1pm PT and now are not being sent by Heap. We are investigating the issue and a fix is being worked on.

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