Outage in Heap

Heap Connect Sync Delays

Resolved Minor
December 05, 2024 - Started 17 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently experiencing delays for Connect Syncs. All environments in eu-central-1 appear to be affected. Our engineering team is currently working to identify a root cause and implement a solution. We will post an update in 30 minutes.
Components affected
Heap Connect
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 12/05/2024 03:33PM

The incident is resolved and latency is back to normal levels.

IDENTIFIED 17 days ago - at 12/05/2024 01:47PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 17 days ago - at 12/05/2024 12:39PM

We are continuing to investigate the issue.

INVESTIGATING 17 days ago - at 12/05/2024 11:35AM

We are currently experiencing delays for Connect Syncs. All environments in eu-central-1 appear to be affected.

Our engineering team is currently working to identify a root cause and implement a solution.

We will post an update in 30 minutes.

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