Outage in Heap

Temporary Data Latency - Monitoring

Resolved Minor
November 20, 2024 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. A fix has been deployed and we are monitoring latency catching up. We'll post another update within 60 mins.
Components affected
Heap Data Collection Heap App
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/20/2024 05:33AM

This incident has been resolved, latency is back to normal level.

MONITORING about 1 month ago - at 11/20/2024 04:52AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 11/20/2024 04:01AM

We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost.
A fix has been deployed and we are monitoring latency catching up.
We'll post another update within 60 mins.

Latest Heap outages

Heap Connect Sync Delays - 17 days ago
Temporary Data Latency - about 1 month ago

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