Outage in Heap
Dashboard and Chart loading issues
Resolved MinorIncident Report
Summary AI Generated
Heap experienced a minor incident lasting approximately 23 hours in which dashboards and charts failed to load or experienced significant delays within the app. The issue was identified and investigated before being fully resolved.
We are currently investigating an issue causing dashboards and charts to experience loading delays or failures.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/13/2026 12:49PM
This incident has been resolved.
INVESTIGATING
5 days ago - at 07/12/2026 01:54PM
We are currently investigating an issue causing dashboards and charts to experience loading delays or failures.
Latest Heap outages
Temporary Data Latency - 11 days ago
Slow Queries - 15 days ago
Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted. - 27 days ago
Customers with multiple environments or saved properties are experiencing loading latency - about 1 month ago
EU customers may be experiencing slightly longer-than-normal query times - about 2 months ago
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