Outage in Heap
Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.
Resolved MinorIncident Report
Summary AI Generated
Heap experienced a 7.5-hour data ingestion delay affecting US customers across the App, Heap Connect, and Integrations Destinations. A fix was applied and latency gradually recovered across all components, with Connect syncs resuming on their next scheduled cycle. No data was lost during the incident.
No data has been lost. We are working on a fix
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 06/21/2026 12:36AM
Latency has recovered for all components. No data was lost.
Connect syncs will sync the latest data on the next regularly scheduled sync.
We will continue to monitor.
MONITORING
27 days ago - at 06/21/2026 12:10AM
Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.
MONITORING
27 days ago - at 06/20/2026 11:03PM
Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.
MONITORING
27 days ago - at 06/20/2026 09:22PM
The fix has been applied and latency is recovering. We continue to monitor.
IDENTIFIED
27 days ago - at 06/20/2026 08:54PM
We continue to work on a fix for this issue. We will post an update as soon as one is available.
IDENTIFIED
27 days ago - at 06/20/2026 06:59PM
We are continuing to work on the fix for this issue.
IDENTIFIED
27 days ago - at 06/20/2026 06:06PM
We continue to work on a fix for this issue
IDENTIFIED
27 days ago - at 06/20/2026 05:10PM
No data has been lost. We are working on a fix
Latest Heap outages
Dashboard and Chart loading issues - 5 days ago
Temporary Data Latency - 11 days ago
Slow Queries - 15 days ago
Customers with multiple environments or saved properties are experiencing loading latency - about 1 month ago
EU customers may be experiencing slightly longer-than-normal query times - about 2 months ago
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