Outage in Heap
Slow Queries
Resolved MinorIncident Report
Summary AI Generated
Heap experienced slow and unresponsive queries affecting a subset of customers for approximately 24 minutes on July 2, 2026. The issue impacted the app but resulted in no data loss. Queries resumed and the incident was resolved within the same hour.
We are current investigating an issue with slow/unresponsive queries for a subset of customers. No data is lost. We will post an update in 2 hours.
Components affected
Heap AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
15 days ago - at 07/02/2026 04:40PM
Queries have resumed. We are monitoring.
INVESTIGATING
15 days ago - at 07/02/2026 04:30PM
We are current investigating an issue with slow/unresponsive queries for a subset of customers. No data is lost. We will post an update in 2 hours.
Latest Heap outages
Dashboard and Chart loading issues - 5 days ago
Temporary Data Latency - 11 days ago
Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted. - 27 days ago
Customers with multiple environments or saved properties are experiencing loading latency - about 1 month ago
EU customers may be experiencing slightly longer-than-normal query times - about 2 months ago
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