Outage in Heap

Heap Connect Sync Delays

Resolved Major
December 19, 2024 - Started 2 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing delays in syncing event data. Our engineering team has identified the root cause of the delayed syncs and is working on a solution. We will post an update within one hour.
Components affected
Heap Connect
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 12/19/2024 05:02PM

This incident has been resolved.

MONITORING 2 days ago - at 12/19/2024 03:31PM

A fix has been implemented and we're monitoring the recovery. We'll post another update once the syncs have recovered.

IDENTIFIED 2 days ago - at 12/19/2024 02:37PM

We are currently experiencing delays in syncing event data. Our engineering team has identified the root cause of the delayed syncs and is working on a solution. We will post an update within one hour.

Latest Heap outages

Heap Connect Sync Delays - 17 days ago
Temporary Data Latency - about 1 month ago

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