Outage in Heap
Temporary Data Latency - Investigating
Resolved MinorIncident Report
We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 01/17/2025 07:22AM
This incident has been resolved.
MONITORING
10 months ago - at 01/17/2025 02:11AM
Some latency is still recovering. We are monitoring.
INVESTIGATING
10 months ago - at 01/17/2025 12:23AM
Some parts of latency are recovering. We are continuing to investigate the issue.
INVESTIGATING
10 months ago - at 01/16/2025 10:49PM
We are continuing to investigate the issue.
INVESTIGATING
10 months ago - at 01/16/2025 09:46PM
We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Latest Heap outages
Latency due to a global Amazon Web Services (AWS) issue - 17 days ago
Heap Connect Sync Delays - 27 days ago
EU Temporary Data Latency - about 2 months ago
Heap Connect Syncs: Possibility Of Stale Data - about 2 months ago
Heap Connect Syncs: Possibility Of Stale Data (US) - 2 months ago
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