Outage in Heap

Temporary Data Latency - Investigating

Resolved Minor
January 16, 2025 - Started about 2 months ago - Lasted about 10 hours
Official incident page

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Outage Details

We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Components affected
Heap Data Collection Heap App
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/17/2025 07:22AM

This incident has been resolved.

MONITORING about 2 months ago - at 01/17/2025 02:11AM

Some latency is still recovering. We are monitoring.

INVESTIGATING about 2 months ago - at 01/17/2025 12:23AM

Some parts of latency are recovering. We are continuing to investigate the issue.

INVESTIGATING about 2 months ago - at 01/16/2025 10:49PM

We are continuing to investigate the issue.

INVESTIGATING about 2 months ago - at 01/16/2025 09:46PM

We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

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