Outage in Heap

Some Heap queries failing

Resolved Major
January 07, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified the cause of intermittent query failures. Our engineering team is working to fix the issue. Data collection is unaffected.
Components affected
Heap App

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 01/07/2025 07:30PM

Heap queries are no longer intermittently failing. Data collection was unaffected.

MONITORING 10 months ago - at 01/07/2025 06:34PM

We have implemented a fix for intermittent query failures. Our engineering team is continuing to monitor the issue. Data collection is unaffected.

IDENTIFIED 10 months ago - at 01/07/2025 05:29PM

We have identified the cause of intermittent query failures. Our engineering team is working to fix the issue. Data collection is unaffected.

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