Outage in Heap

Some Heap queries failing

Resolved Major
January 07, 2025 - Started 8 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified the cause of intermittent query failures. Our engineering team is working to fix the issue. Data collection is unaffected.
Components affected
Heap App
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 01/07/2025 07:30PM

Heap queries are no longer intermittently failing. Data collection was unaffected.

MONITORING 8 days ago - at 01/07/2025 06:34PM

We have implemented a fix for intermittent query failures. Our engineering team is continuing to monitor the issue. Data collection is unaffected.

IDENTIFIED 8 days ago - at 01/07/2025 05:29PM

We have identified the cause of intermittent query failures. Our engineering team is working to fix the issue. Data collection is unaffected.

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