Outage in Heap
EU Temporary Data Latency
Resolved Minor
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Outage Details
Our engineering team has identified the root cause of the delayed ingestion and is working on a solution.
Users will see delays in data appearing in the app, and the data synced in Connect during this period will be stale.
Data collection is unaffected, and no data has been lost.
Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 09/19/2025 03:09PM
This incident has been resolved
IDENTIFIED
26 days ago - at 09/19/2025 02:31PM
We are actively working on a fix for this issue.
IDENTIFIED
26 days ago - at 09/19/2025 01:42PM
Our engineering team has identified the root cause of the delayed ingestion and is working on a solution.
Users will see delays in data appearing in the app, and the data synced in Connect during this period will be stale.
Data collection is unaffected, and no data has been lost.
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