Outage in Heap

EU Temporary Data Latency

Resolved Minor
September 19, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our engineering team has identified the root cause of the delayed ingestion and is working on a solution. Users will see delays in data appearing in the app, and the data synced in Connect during this period will be stale. Data collection is unaffected, and no data has been lost.
Components affected
Heap Connect Heap App

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/19/2025 03:09PM

This incident has been resolved

IDENTIFIED about 2 months ago - at 09/19/2025 02:31PM

We are actively working on a fix for this issue.

IDENTIFIED about 2 months ago - at 09/19/2025 01:42PM

Our engineering team has identified the root cause of the delayed ingestion and is working on a solution.

Users will see delays in data appearing in the app, and the data synced in Connect during this period will be stale.

Data collection is unaffected, and no data has been lost.

Latest Heap outages

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Heap Connect Syncs: Possibility Of Stale Data (US) - 2 months ago
Latency in integration events impacting PA customers - 2 months ago

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