Outage in Heap
Query failures impacting some customers in EU
Resolved MinorIncident Report
Summary AI Generated
Heap experienced a connectivity issue that caused query failures for some customers in the EU region, affecting the main app functionality. The incident lasted 2.3 hours before a fix was applied and the service was restored. The issue was resolved after monitoring confirmed the fix was successful.
We have identified an connectivity issue in the app which is impacting a subset of customers in the EU. We are working on the fix.
Components affected
Heap AppTrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
about 19 hours ago - at 05/05/2026 02:51PM
This incident has been resolved.
MONITORING
about 20 hours ago - at 05/05/2026 01:42PM
A fix has been applied. We continue to monitor.
IDENTIFIED
about 21 hours ago - at 05/05/2026 12:35PM
We have identified an connectivity issue in the app which is impacting a subset of customers in the EU. We are working on the fix.
Latest Heap outages
Temporary Data Latency - Investigating - about 1 month ago
Heap Connect Syncs: Possibility Of Stale Data (EU Only) - about 1 month ago
Customers having to re-login in to Heap - about 1 month ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
