Outage in Heap
Heap Connect Syncs: Possibility Of Stale Data (EU Only)
Resolved MinorIncident Report
Summary AI Generated
Heap experienced latency issues with their upstream data source that caused EU-region Heap Connect syncs to potentially contain stale data for 3.6 hours. The incident affected the Heap Connect component specifically for European users. The issue was resolved after a fix was applied and latency recovered to normal levels.
We are experiencing latency in our upstream data source. Syncs running during this period in the EU may have stale data. We will post an update within the hour.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 03/30/2026 06:05PM
This incident has been resolved.
MONITORING
1 day ago - at 03/30/2026 05:21PM
A fix has been applied and latency is beginning to recover
IDENTIFIED
1 day ago - at 03/30/2026 02:30PM
We are experiencing latency in our upstream data source. Syncs running during this period in the EU may have stale data. We will post an update within the hour.
Latest Heap outages
Customers having to re-login in to Heap - 6 days ago
We are currently experiencing delays in 3rd party integrations events being available in the app - 14 days ago
Partial service disruption for some Heap/PA customers - 17 days ago
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