Outage in Heap
Heap Connect Syncs: Possibility Of Stale Data (EU Only)
Resolved MinorIncident Report
Summary AI Generated
Heap experienced latency issues with their upstream data source that caused EU-region Heap Connect syncs to potentially contain stale data for 3.6 hours. The incident affected the Heap Connect component specifically for European users. The issue was resolved after a fix was applied and latency recovered to normal levels.
We are experiencing latency in our upstream data source. Syncs running during this period in the EU may have stale data. We will post an update within the hour.
Components affected
Heap ConnectTrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
28 days ago - at 03/30/2026 06:05PM
This incident has been resolved.
MONITORING
28 days ago - at 03/30/2026 05:21PM
A fix has been applied and latency is beginning to recover
IDENTIFIED
28 days ago - at 03/30/2026 02:30PM
We are experiencing latency in our upstream data source. Syncs running during this period in the EU may have stale data. We will post an update within the hour.
Latest Heap outages
Temporary Data Latency - Investigating - 26 days ago
Customers having to re-login in to Heap - about 1 month ago
We are currently experiencing delays in 3rd party integrations events being available in the app - about 1 month ago
Some customers may be experiencing errors when running queries - about 1 month ago
Partial service disruption for some Heap/PA customers - about 1 month ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
