Heap experienced latency issues with their upstream data source that caused EU-region Heap Connect syncs to potentially contain stale data for 3.6 hours. The incident affected the Heap Connect component specifically for European users. The issue was resolved after a fix was applied and latency recovered to normal levels.
This incident has been resolved.
A fix has been applied and latency is beginning to recover
We are experiencing latency in our upstream data source. Syncs running during this period in the EU may have stale data. We will post an update within the hour.
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