Outage in Heap
Customers having to re-login in to Heap
Resolved MinorIncident Report
Summary AI Generated
Heap customers experienced authentication issues requiring them to repeatedly log back into the application. The incident affected the main Heap app for approximately 96 hours. The issue was identified, a fix was implemented, and the incident was resolved after a monitoring period.
The issue has been identified and a fix is being implemented.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/30/2026 02:09PM
This incident has been resolved.
MONITORING
about 1 month ago - at 03/28/2026 05:06PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 2 months ago - at 03/26/2026 02:17PM
The issue has been identified and a fix is being implemented.
Latest Heap outages
Query failures impacting some customers in EU - 6 days ago
Temporary Data Latency - Investigating - about 1 month ago
Heap Connect Syncs: Possibility Of Stale Data (EU Only) - about 1 month ago
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