Outage in Heap
Heap Connect Syncs: Possibility Of Stale Data
Resolved MinorIncident Report
We are experiencing slightly evelated latency in our upstream data source, which will impact customers in the US. Syncs running during this period, especially high frequency syncs, may have stale data. We will post an update within the hour.
Components affected
Heap Connect
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Latest Updates ( sorted recent to last )
RESOLVED
28 days ago - at 09/18/2025 01:27AM
This incident has been resolved
IDENTIFIED
28 days ago - at 09/17/2025 08:53PM
We are continuing to work on this issue.
IDENTIFIED
28 days ago - at 09/17/2025 07:12PM
We are experiencing slightly evelated latency in our upstream data source, which will impact customers in the US. Syncs running during this period, especially high frequency syncs, may have stale data. We will post an update within the hour.
Latest Heap outages
Heap Connect Sync Delays - 5 days ago
EU Temporary Data Latency - 26 days ago
Heap Connect Syncs: Possibility Of Stale Data (US) - about 2 months ago
Latency in integration events impacting PA customers - about 2 months ago
Integration data not syncing - 2 months ago
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