Outage in Heap
Heap Connect Sync Delays (Bigquery)
Resolved MinorIncident Report
Summary AI Generated
Heap Connect experienced sync delays affecting BigQuery environments for 5.2 hours. The engineering team deployed a fix and worked to catch up the delayed environments. The incident was fully resolved after all affected environments recovered.
We are currently experiencing delays for Connect Syncs. Bigquery environments appear to be affected.
Our engineering team is currently working to identify a root cause and implement a solution.
We will post an update in 2 hours.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 05/29/2026 05:32PM
This incident has been resolved.
MONITORING
8 days ago - at 05/29/2026 03:05PM
We have deployed a fix and are beginning to catchup delayed environments.
We will post an update in two hours, or resolve the incident if all environments have recovered.
INVESTIGATING
8 days ago - at 05/29/2026 02:38PM
We are continuing to investigate the issue. We will post an update in 2 hours.
INVESTIGATING
8 days ago - at 05/29/2026 12:26PM
We are currently experiencing delays for Connect Syncs. Bigquery environments appear to be affected.
Our engineering team is currently working to identify a root cause and implement a solution.
We will post an update in 2 hours.
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