Outage in Heap
EU customers may be experiencing slightly longer-than-normal query times
Resolved MinorIncident Report
Summary AI Generated
Heap experienced a minor service incident where EU customers encountered slightly longer-than-normal query response times. The issue affected query performance for European users over a period of 9.9 hours. The problem was identified and a fix was implemented, with the incident fully resolved after monitoring confirmed the solution was effective.
The issue has been identified and a fix is being implemented.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 06/02/2026 07:49PM
This incident has been resolved.
MONITORING
4 days ago - at 06/02/2026 03:33PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 06/02/2026 09:55AM
We are continuing to work on a fix for this issue.
IDENTIFIED
5 days ago - at 06/02/2026 09:54AM
The issue has been identified and a fix is being implemented.
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