Outage in Heap
Heap Connect Syncs: Possibility Of Stale Data (US)
Resolved MinorIncident Report
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 08/29/2025 05:11PM
This incident has been resolved. Latency has recovered at this time.
MONITORING
5 months ago - at 08/28/2025 08:29PM
Latency has recovered at this time. We continue to monitor.
IDENTIFIED
5 months ago - at 08/28/2025 05:48PM
We are experiencing latency from upstream data lake ingestion. This will cause Connect to sync stale data during this period of latency. We will post an update here when latency is resolved. Reach out to support if help is required.
IDENTIFIED
5 months ago - at 08/28/2025 04:43PM
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
Latest Heap outages
Queries failing to return - 17 days ago
Metric alert latency -- Investigating - about 2 months ago
Heap Connect Sync Delays for EU customers on Snowflake - about 2 months ago
Heap Connect Syncs: Possibility Of Stale Data - 2 months ago
Some customers experiencing latency - 2 months ago
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