Outage in Heap
Heap Connect Syncs: Possibility Of Stale Data (US)
Resolved Minor
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Outage Details
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
Components affected
Heap ConnectLatest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 08/29/2025 05:11PM
This incident has been resolved. Latency has recovered at this time.
MONITORING
11 days ago - at 08/28/2025 08:29PM
Latency has recovered at this time. We continue to monitor.
IDENTIFIED
11 days ago - at 08/28/2025 05:48PM
We are experiencing latency from upstream data lake ingestion. This will cause Connect to sync stale data during this period of latency. We will post an update here when latency is resolved. Reach out to support if help is required.
IDENTIFIED
11 days ago - at 08/28/2025 04:43PM
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
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